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Policies & FAQs

Policies

Links to all ConFuzzled’s policy documents can be found below for quick and easy access.

Registration & Attending

Conditions of Sale
Registration Terms and Conditions
Code of Conduct
Weapons Guidelines
Hilton Reservation Rules and Regulations
Media Access

Art Show & Dealers’ Den

Art Show Terms and Conditions
Dealers’ Den Terms & Conditions
Art Show & Dealers’ Den Prohibited Items

Website & Your Data

Terms of Site Use
Cookie Policy
Privacy Policy

FAQs

The most Frequently Asked Questions we receive are answered below.

If you cannot find the answer you’re looking for, it may have already been covered in the relevant policy document above.

Age & ID

IS THERE AN AGE LIMIT?

You MUST be at least 18 years old as of your first day of attendance of ConFuzzled. UK law imposes additional responsibilities and liabilities on events attended by younger people and, because of this, we have decided to not allow under-age attendees. We check the passports/ID of all attendees as we are required to do so by law.

DO I NEED ID TO ATTEND?

Yes. You MUST present some form of CURRENT (in date) photo ID with your date of birth on it at Registration, such as a passport or driving licence. A full list of acceptable forms of ID can be found on the Registration and Pricing page.

Note that International Youth Travel Cards and NUS cards (unless they’re also ISIC cards) will NOT be accepted, as these do not require proof of age before being issued.

If you are unsure whether your form of ID is acceptable or not, then please email registration@confuzzled.org.uk well in advance of the convention, for confirmation as to its acceptance.

If you do not currently have a form of ID that is suitable, you can find a number of accepted card providers here: Card suppliers. Please apply for your card well in advance, so that if there is a problem with your application, you have time for this to be corrected.

The Proof GB card is an accepted form of ID for the convention even though it is no longer available for new signups to the Proof GB scheme.

No ID = No Admittance to Convention

Cancellation & Transfers

CAN I CANCEL MY PLACE?

You are entitled to cancel your registration within ONE WEEK (7 days) of your full payment being confirmed and receive a full refund. If you wish to cancel after this time, we regret that we will be unable to offer you a refund, except in very exceptional circumstances at the full discretion of the ConFuzzled Registration Team and/or Directorate.

Our contracts with our suppliers require us to confirm attendee numbers often throughout the year, and as a non-profit company we have little financial backing to compensate for cancellations.

Neither ConFuzzled UK LTD or the Hilton will be responsible for circumstances beyond reasonable control (including, but not limited to, acts of God, governmental authority, acts of war, or acts of terrorism) that make it illegal or impossible to hold the event. Therefore, ConFuzzled UK Ltd reserves the right to cancel its main event without warning. In the circumstances that the event is cancelled due to a valid impossibility occurrence, prepaid deposits to the Hilton will be returned to ConFuzzled without penalty, and refunds will be settled proportionately.

CAN I TRANSFER MY MEMBERSHIP?

We allow registration ticket transfers to another party prior to the closing of the advertised registration period. Please contact registration@confuzzled.org.uk for further details.

REGISTRATION HAS CLOSED, CAN I STILL SELL MY TICKET/CANCEL MY PLACE/ETC?

We have two registration closing dates.

The first one is our closing date for all RESIDENTIAL registrations (ie – anyone wishing to book accommodation), which usually occurs in early April. After this date has lapsed, we will be unable to make any further changes to any residential registrations except in very exceptional circumstances at the full discretion of the ConFuzzled Registration Team and/or Directorate. The early residential closing date is to allow the substantial amount of attendee data to be compiled and transferred to the venue for input on their systems. Once this process has begun, we are unable to make any changes.

The second is our FULL registration closure, which includes all remaining registration types such as attending only and day tickets, which normally occurs in early May. As with the previous closure, we will be unable to make any changes except in very exceptional circumstances at the discretion of the ConFuzzled Registration Team and Directorate after this date.

The only exception to either of these policies applies to those who are still within their one week “cooling off” period.

Payments

CAN I PAY FOR MYSELF AND MY FRIEND(S)?

Yes! If you wish to purchase someone else’s ticket for them, please email registration@confuzzled.org.uk and we will be happy to assist you with this process. Please be aware that if you purchase a registration for another party, that due to data protection the registration will belong entirely to that person. You will not be able to request a refund or change anything on their registration without us receiving written permission from the other party.

CAN I PAY IN INSTALMENTS?

No. Due to the size of the event and the additional workload partial payments create, it is not feasible for us to accept them. We regret any inconvenience this may cause.

HOW CAN I PAY?

During registration you will be asked to choose a payment method: card payment, Cash Payment at an HSBC branch, or Bank Transfer. Details such as our account number are given during the registration process.

The membership fee is due within 5 working days for international payments, 3 working days for UK bank transfers and over-the-counter payments, and 2 calendar days for card payments. (There are exceptions to this rule, depending on your bank, but we will work on an individual basis for bank transfers.) We will provisionally hold your space for the time we advise and confirm your registration formally once the payment has reached our account. Until you have paid us in full, your registration is not guaranteed.

If we don’t hear anything from you, your registration will be cancelled. Registering is not an obligation to pay, and ConFuzzled will never issue formal demands for payment.

CAN I PAY BY PAYPAL?

We DO NOT accept PayPal.

If you have any questions, please contact registration@confuzzled.org.uk. We’ll do our best to help.

Registration

WHAT SIZES ARE THE T-SHIRTS?

The sizes for our t-shirts are as follows:

Small: 34-36″
Medium: 38-40″
Large: 42-44″
XLarge: 46-48″
XXLarge: 50-52″
3XLarge: 54-56″
4XLarge: 58″+

I’VE LOST MY PASSWORD FOR THE WEBSITE.

You can reset your password by going to https://reg.confuzzled.org.uk/ and using the “Forgot your password?” link next to the sign in button.

If you have any further problems, please email registration@confuzzled.org.uk and they will be happy to assist you.

Due to data and consumer protection, we will only be able to communicate with you via the e-mail address you originally registered with.

MY REGISTRATION WENT WRONG. WHAT DO I DO?

If you’ve made a mistake, email registration@confuzzled.org.uk and we’ll be able to help. Do not create another registration, even if you entered an incorrect email address and cannot confirm your account.

WHAT DO I GET FOR MY MONEY?

We have three types of ticket available. Please note that ConFuzzled is pre-registration ONLY. Price details are provided on the Registration and Pricing page.

Attending Only membership includes registration, access to convention activities, and our glorious conbook. This is also available as a Day Ticket for attendees who only wish to attend one, two or three days of the convention.

Residential membership includes everything that Attending Only membership provides, as well as 4 nights’ accommodation in the convention hotel. Breakfast is included, and we may have other extras to offer, too. There’s also the Residential+ membership, which includes a t-shirt in addition to the standard Residential membership items.

Sponsor and Super Sponsor membership include everything from the Residential membership, and much more – ConFuzzled regularly provides lots of goodies and extras to our sponsors, as thanks for your support and extra donation.

The room prices quoted on our website and registration system are all based on rooms being shared and filled to their advertised capacity and prices have been divided so that each attendee will pay for their share of the room costs. If you have any queries on room sharing please email registration@confuzzled.org.uk.

HOW MANY PEOPLE CAN STAY IN A ROOM?

Due to our agreement with the venue and local fire regulations, occupancy of rooms is limited to their advertised sizes. A single room can sleep one person, a standard or executive double room can accommodate two people and a standard or executive twin room can accommodate two people. A triple room can accommodate three people. All attendees who wish to stay in the hotel overnight must have a Residential Standard, Plus or Sponsor/Super Sponsor ticket. Staying overnight without having paid for a space in a room (ghosting) is not permitted under any circumstance.

WILL I HAVE TO SHARE MY ROOM?

Unless you have booked and paid for a single room, then you should expect to share your room with at least one other convention attendee. In order to provide simplicity of booking, room prices are split up on a per-person basis and the price you pay is your share of the total room cost. If you have booked a double or twin room then you will be sharing with one other person. Please take note that a double room will only have one bed in it, a twin room has two beds.

If you would like to choose who you will be sharing with, then please log into the registration system at https://reg.confuzzled.org.uk/ and use the Room Sharing system to invite people to share your room. If you don’t select someone to share your room with yourself, then we will select other attendee(s) who have booked the same type of room at random to take the other space(s) in the room. All parties must be fully paid to enable the room sharing feature.

WHAT FOOD IS INCLUDED AS PART OF MY REGISTRATION?

An English Breakfast and continental selection is included as part of your registration if you are staying at either hotel with a residential membership.

The sponsor pack contains sweets, too.

WHAT ABOUT MY DATA?

When you submit a registration to us, it is held in a secure format on our registration system and we are the only people who can see this. Data is held securely on our hosted server in London, England.

Further details about registration data can be found within the Privacy Policy, located on the Privacy Policy page.

WHAT IS YOUR DOUBLE, TRIPLE, AND EXECUTIVE ROOM MANAGEMENT POLICY?

Due to the high demand for these rooms, we will no longer be allowing attendees to occupy double or triple rooms with vacant spaces (no room share partner) for extended periods of time. Should you desire a position in a double room, we suggest you sign up for one with a roommate already in mind who is also ready to register.

When you register, please indicate who your room partner(s) will be in your attendee notes during the registration process. They must be able to sign up within 48 hours. Your room share will then be manually set up by one of our registration team and you will both be approved to pay. You will not be approved for a double room without a room partner.

If your room partner cannot register by this deadline you will automatically be moved to a twin room and then approved. You are of course welcome to inquire about a double room at a later date when your room partner has registered and paid, and if we have rooms available you will be moved into a double room. If we do not have any rooms left you will be placed on a waiting list.

In the event that your room partner’s registration is cancelled (for example, due to non-payment), based on the demand and availability of double rooms and how long has passed since the payment deadline, our Registration Team may reallocate you to a twin room type. There is no cost difference between twin and double room types. Reapplying for a double room in the future will be dependent upon room availability and having an agreed room partner as above.

We understand that there will be circumstances where someone with a double room slot, either paid or unpaid, will have their potential room share partner drop out for one of a number of possible reasons (self cancellation/non-payment/etc). In these cases, simply contact our Registration Team and explain your situation to them. We will always do our best to work with you for a reasonable outcome.

Hotel

CAN I SHIP SOMETHING TO THE HOTEL?

Yes you can! Please print out this delivery label and attach it to your parcel; you should fill in your own name and address. The parcel must not arrive until 24 hours before you come to the hotel, e.g. if you booked a room at the hotel from the 22nd, your parcel must not arrive before the morning on the 21st. Pick-up is at the Concierge on the right-hand side of reception. ConFuzzled can take no responsibility for your parcels.

Other Questions

WHAT HAPPENS IF YOUR INCOME EXCEEDS THE COSTS?

ConFuzzled is managed and organised by a non-profit company, limited by guarantee. Our company articles and financial accounts are on public record, and available from Companies House for a small fee.

Any surplus funds we make are required by company statute to be reinvested into ConFuzzled, and will go towards making the next year even better.

ANYTHING NOT COVERED HERE…

If you have any further questions or comments regarding our policies, please send us an email at: info@confuzzled.org.uk